London LGBTQ+ Centre empowering the community

How a London LGBTQ+ Centre Empowers the Community

Published:

Empowering Community Through Connection

We spoke with Chrissy, Senior Coordinator at a London-based LGBTQ+ centre, to learn how their team strengthens services, improves communication, and connects community members with essential resources.

About the Centre

This London LGBTQ+ centre provides affirming, culturally competent services for the city’s LGBTQ+ community, with a focus on supporting marginalised groups. Their programmes cover health, housing, employment, and dignity — creating a holistic approach to community care.

Staff size: 17 team members
Community reach: 250–500 participants per month

Key Challenges & Solutions

1. Streamlining Referrals

With limited staff capacity, connecting participants to services outside the centre’s scope (like housing, mental health support, or addiction services) was time-consuming. Using Phase 1 Recruitment’s resource-matching tools, Chrissy can quickly share external options — ensuring no client slips through the cracks.

2. Boosting Programme Participation

The centre regularly runs community events and programmes. Instead of relying on manual outreach, Chrissy creates group messages to promote events and drive attendance — saving time and broadening reach.

3. Strengthening Client Communication

Through chat and follow-up tools, staff can check in on job seekers, encourage participants pursuing resources, and support those newly placed in roles. This creates an ongoing support system beyond the first intake meeting.

The Centre’s Process in Action

  • Intake begins each day, with staff asking what services clients want and need.
  • Immediate needs (like in-house health or support programmes) are addressed right away.
  • External referrals are shared via Phase 1 Recruitment’s platform, giving clients direct access to partner services.
  • Job readiness support includes CV creation (via a guided form), profile setup, and skills documentation so clients are better positioned for UK employment opportunities.
  • Ongoing communication through chat helps maintain motivation and provide continuous support.

Resources Offered Through the Centre

  • Sexual Health & HIV Testing
  • Mental Health & Counselling Services
  • Clothing & Essentials Support

These wraparound services, paired with employment pathways, empower clients to live with dignity and pursue sustainable careers.

The Impact

By centralising referrals, streamlining communication, and supporting programme recruitment, this London LGBTQ+ centre has created a stronger infrastructure for serving the community. Their approach demonstrates how combining culturally competent care with workforce connections creates real, lasting change.

👉 Interested in learning how Phase 1 Recruitment can help your organisation streamline communication, enhance referrals, and strengthen employer connections? Contact us today.
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